847-832-0700 1946-D Lehigh Ave
Glenview, IL 60026

Electrical Service Calls

Electrical Service Calls

The first thing we want to do when someone calls in with an electrical service call is determine the urgency of the service call. Sometimes all of our electricians are busy with already scheduled work. If the service call is not an emergency we might want the customer to wait for the next available open time. If it is an emergency we will do everything in our power to get an electrician there as soon as possible.

If the power is completely or partially out to the whole home or business we will always recommend the customer contact Commonwealth Edison or in Winnetka they should call Winnetka Water and Electric. Winnetka has their own power company. If the power outage is from the electricity provider we cannot help. If a customer wants to pay us to verify that that is the situation we will be happy to send and electrician out to do that but will charge for his time.

In the case of a partial power outage we encourage people to go to their electrical panel and look to see if a circuit breaker is tripped and can be reset. All circuit breakers have three positions On, Off and Tripped. The circuit breaker needs to be switched from tripped to off before it is reset. Many customers are unaware of this and we try to get them to at least look. Otherwise we will charge for our electrician to come out and reset the breaker.

If there is a legitimate reason for the circuit breaker to be tripped then the customer will probably want an electrician to come out and see what the problem is. Common reasons for circuits to be overloaded are

  1. Too many appliances on a kitchen small appliance circuit. (Did you just move the coffee maker or microwave to another location in the kitchen and put it on with the blender or toaster and run both of those loads at the same time?)
  2. In heating season portable electric heaters are a common overload situation. Each of them usually consume 1500 watts which is 12.5 amps. A standard bedroom circuit is 15 amps and 12.5 amps is 83% of that. If anything else is on that circuit there is a good chance the heater will put it over the limit of the breaker and the breaker will trip. Electric hair dryers are also a common overload situation. Most of them also consume 1500 watts of electricity.
  3. A legitimate short circuit. A short circuit is where the hot wire touches either the neutral wire or the ground wire or any metal part of the light fixture or conduit system that is properly grounded.
  4. An open circuit. An open circuit occurs when either the hot or neutral wire are no longer connected at some point in the circuit. This can occur when a splice or wire terminal becomes overheated to the point where it can no longer carry current or is somehow physically disconnected. This can be a tricky time consuming service call because the electrician has to trouble shoot the circuit. The best way to do this is first assess what is on the circuit and if possible find the approximate middle. Then disconnect half of the circuit and reset the circuit breaker. If the breaker holds then you know the problem is in the latter half of the circuit. If you can find the approximate half of that remaining portion you do the same thing until you eventually have found the problem. Sometimes you might need to open every device or light fixture on the circuit before you find the problem. Sometimes people bury switches or outlets behind drywall, wood panels etc. This makes it extremely difficult because you have to guess at where the buried device is and cut open the wall to find the problem.

Our Clients Reviews

I have been using Current Electric for years!  They consistently provide aboveboard service.  They are on time, polite, knowledgeable, respectful of my home and they do great work.  I would highly recommend Current Electric for all your electrical needs!

Current Electric did an outstanding job at my 100-year-old home.  They were on time, considerate, polite, knowledgable and professional.  I highly recommend Current Electric and will definitely use them in the future!  Thank you for the great service!

Excellent, very professional, we would definitely use them again.

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Current Electrical Contractors, Inc.

847-832-0700

1946-D Lehigh Ave, Glenview, IL 60026

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or For a Free Estimate

info@currentelect.com